Designation Requirements
TECHNICIANS Job Description - DUTIES AND RESPONSIBILITIES • Ensure that vehicles are repaired as per Repair Order verbatim and instruction. • Undertake diagnosis & repairs on vehicles with electromechanical systems under guidance from CoTEK (Diagnostic Expert) • Assist CoTEK to resolve complex problems. • In case any extra repair needs to be done, inform Floor Controller and take his concurrence before doing the same. • Ensure high quality of work and care for customer's safety to improve customer satisfaction. • Minimize repeat repair. • Improve workshop productivity and efficiency. • Ensure all the SOP’s are adhered during diagnosis and repair. • Keeping the workstation clean and tidy ensuring high level of housekeeping (3S). SKILLS REQUIREMENT • Must be very disciplined. • Should exhibit confidence and curiosity to learn. • Should have analytical capabilities. • Should have speed in work. • Strong technical knowledge. • Able to read technical information in English language. • Should have thorough knowledge of special tools & its usage. JOB LOCATION: Magadi Main Road, (Behind Saraswathi Convention Hall)
Exp. - Min 2 years City - Bangalore Qualification - ITI with vocational knowledge on Petrol / Diesel vehicles.
ICRE - CUSTOMER CARE Job Description - KEY PURPOSEPrimary role of an ICRE in a service-marketing role is to increase job inflow into theworkshop. There are 3 types of ICRE:• ICRE- Appointment booking• ICRE-Service marketing• ICRE-Concern resolutionDUTIES AND RESPONSIBILITIES• Stationed at back office – reporting to CRM.• Generate enough business at workshop for optimal utilization of shop floor /technician through appointment booking.• Increase productivity and revenue by doing service marketing activities as perguidelines.• Send service reminders to customers• Call loyal and lost customers for dealership events as per contact calendar.• Conduct customer events / activity at dealership.• Sell insurance renewals, offers value added products and accessory package• RM/ SA wise CCCF management.• Provide MIS reports.• Assist in event planning for customers.• Assist in generating various MIS and reports related to service booking, pick &drop, contact calendar, lost customer tracking, customer verbatim analysis,Pareto analysis of customer concerns and concern age analysis.• Ensuring PSF call as per city category (7th day / 3rd day).• JOB LOCATION: Marathalli & Jakkur
Exp. - • Minimum 2 years of City - Bangalore Qualification - • Graduate in any discipline. • Any training in customer care industry with telephone handling skills.
FLOOR CONTROLLER Job Description - Floor Controller is responsible for work assignment to technicians on shop floor depending upon the skill inventory for the day. DUTIES AND RESPONSIBILITIES • Explaining technical bulletins to technicians. • Job allocation to technicians , floor scheduling. • Parts & consumables requisition. • Work time monitoring & adherence. • Adherence to RQ, PQ & SOPs. Focus on repeat repair RO. • Proactive work time / cost change info to SA. • Monitor and return unused spares to spare store. • Equipments & tools calibration. • Warranty parts handover to warranty executive with proper tagging. SKILLS REQUIREMENT • Technical, use of special tools, equipments & diagnostic tools. • Coordination with SA, QC & parts dept. • DMS usage. JOB LOCATION : MAGADI ROAD, Bangalore LANGUAGE FLUENCY : KANNADA AND ENGLISH
Exp. - Minimum 4 years City - Bangalore Qualification - • Degree / Diploma in engineering / ITI. • Training & certification of automobile courses
FIELD / SHOWROOM SALES CONSULTANT Job Description - JOB DESCRIPTION: The sales consultant is responsible for selling new vehicles with the objective of achieving volume and customer satisfaction standards. Assist customers in determining vehicle needs and completing financing paperwork, wherever applicable. Build customer loyalty and increase customer satisfaction through professionalism, trust worthiness, sincerity, positive attitude and a business like appearance in every customer touch point. SKILLS REQUIREMENTS: • Communicates effectively via phone, e-mail and face to face. • Effective problem solving skills • Adaptable and flexible • Able to effectively negotiate EDUCATION: • Graduate (Technical / Non Technical) / MBA- Marketing • Sales and marketing qualification would be added advantage EXPERIENCE: • Marketing or sales experience (counter / door to door) • Auto industry (4w) experience preferred. • Should possess 4w driving license JOB LOCATION : Roopena Agrahara – Hosur Main Road, Yelahanka bypass Road, Rajajinagar – Near ISKCON
Exp. - Min 1 Yr Experience City - Bangalore Qualification - Graduate (Technical / Non Technical) / MBA- Marketing